Congressman Cloud’s Proposed Amendment Passes Unanimously

Washington, D.C. 一 Yesterday, Congressman Cloud introduced an amendment to H.R. 4688, the Federal Agency Customer Experience (FACE) Act, to ensure customer satisfaction feedback surveys could be used in federal employee performance reviews.

The amendment was adopted unanimously by the House Committee on Oversight and Reform.

The FACE Act requires the collection of voluntary customer experience surveys to gauge customer satisfaction of the services provided by certain agencies designated by the Office of Management and Budget (OMB).

The head of each covered agency must submit a report to OMB, who will make this information publicly available on a centralized website. The Government Accountability Office must then submit to Congress a biannual report assessing the data collected.

The FACE Act specifically included language that would prohibit the use of this information in any appraisal of job performance.

While some Democrats expressed concerns about survey feedback penalizing federal employees, Congressman Cloud made a point on how the current bill restricts agencies from using the feedback even for employee performance reviews. He argued that the surveys would not even be useful with this provision included in the bill.

“This is about making our federal government work better on behalf of the American people,” Congressman Cloud said. “Good teams do not want bad performers. My amendment ensures poor performance can be addressed and federal employees can be held accountable if they are not serving the American people well. We don’t need another toothless report. We need to be able to use any data gathered to ensure our Government of the people is working for the people.”

Congressman Cloud’s full hearing remarks are HERE.

###

Recent Posts


Jul 15, 2024
Newsletter

Weekly Newsletter: June 15, 2024

– A Prayer for Our Country
– Protecting American Elections
– Grant for CCRTA Natural Gas Bus Project
– Increasing Transparency at the ATF
– Increasing Transparency at the ATF
– In the Media



Jul 13, 2024
Press

RELEASE: Rep. Cloud Applauds the Release of Last American Held in Turks and Caicos

Congressman Michael Cloud (TX-27) released the following statement regarding the news that Sharitta Grier, the last American detained in the Turks and Caicos Islands, has been released and is now free to return to the United States:



Jul 12, 2024
Press

RELEASE: Rep. Cloud Applauds CCRTA’s Grant Award for New Bus Project

Congressman Michael Cloud (TX-27) applauded the Corpus Christi Regional Transportation Authority (CCRTA) for receiving a federal grant for their natural gas bus project.